Brief Description Business Process: 4.2.2.1 CC&B v2.5 Update Billing Information Process Type: Sub-Process Parent Process: 4.2.2 Manage Bill Sibling Processes: • 4.2.2.2 Manage Meter Charges • 4.2.2.3 Manage Item Charges • 4.2.2.4 Manage External and Miscellaneous Charges • 4.2.2.5 Manage Loan Charges • 4.2.2.6 Manage Deposit Charges • 4.2.2.8 Manage Billing Disputes • 4.2.2.9 Manage Billing Inquires • 4.2.2.10a Manage Budget Billing • 4.2.2.10b Manage Monitored and Unmonitored Non-Billed Budget Billing • 4.2.2.12 Manage Payment Arrangement Charges • 4.2.2.14 Manage Off Cycle Bill for External and Miscellaneous Charges • 4.2.1.5 Maintain Meter Read Schedule • 3.3.2.1 Start Premise Based Service • 3.3.2.3 Stop Premise Based Service • 3.3.2.2 Start Non-Premise Based Service • 3.3.2.4 Stop Non-Premise Based Service This process describes adding or updating various required schedules for billing customers. Scheduled Bill Cycles allow for billing of customers over a given time period. Each customer must have a Bill Cycle. For example, some customers may be billed quarterly, some monthly, or some a specific date each month. Typically, customers with metered service have are billed shortly after the meter is read. The Bill Cycle corresponds to the Meter Read Cycle (Service Cycle). Changes to service cycles or service schedules may impact associated Bill Cycles. The number of Bill Cycles is dependent on the frequency the organization bills customers. More than one Bill Cycle or group of customers can be billed at the same time using the CC&B Batch Billing background processes. The Authorized User responsible for input of this bill schedule information must be aware of other related business requirements, rules and considerations prior to entry of new schedule information or updates to existing schedules. Bill Period Schedules are used by non-metered Service Agreements when bill end dates need to fall on strict dates. If the organization has these Service Agreement types, coordination with Bill Cycle Schedules is also important. A Statement is a summary of Service Agreement billing information from one or multiple accounts. Some customers have individual offices that pay the regular bill, however a central office may require a consolidated report of the financial activity for one or more Accounts and/or Service Agreements. A Statement Cycle is needed to accommodate sending this consolidated report. The Statement Cycle has a similar purpose to that of a Bill Cycle. It controls when Statements will be produced. Separate, unique Statement Cycles can accommodate monthly, quarterly or other time periods. Rate Schedules are also needed for billing the customer for various Service Agreement types. When a Rate is required, it controls how: • The service's charges are calculated. • The charges appear on the customer's bills. • The general ledger is impacted by the charges. The process described here is a high level overview only as Rate Design is impacted by business rules and policies, service rules, and regulatory agencies.